The stewardess, a hotel waiter, is the main person responsible for a good dinner in the restaurant. They are more than just ordering and serving meals; they represent hospitality with all its features and should be experts in their professional field. A steward’s responsibilities include such things as introducing menus, suggesting certain dishes, taking orders properly and bringing food timely. They should have good communication skills to talk politely to visitors and respond quickly to any questions or special wishes of guests. Besides that, the devil is in the details: tables are set perfectly and restaurant itself is always invitingly looking. In fact, a steward at a hotel acts as a pivot that ensures smooth dining experiences which can never be forgotten by customers.
What are attributes of Steward(Waiter) in a Hotel?
To be an exceptional waiter in a hotel, the steward must have diverse characteristics and abilities. First of all, outstanding customer care skills are required, including pre-service attention to personalized needs of guests. In addition, one is expected to be polite when speaking with customers and cooperative while working with the others. Without doubt, attention to details is very important in keeping the dining room clean and pleasant; starting from table settings up to food presentation.
It’s true that a steward should be able to change accordingly because they often work in high speed environments where clients’ needs vary frequently. Moreover, being a steward calls for professionalism, dependability and enthusiasm towards providing wonderful eating experiences that will make them leave fond memories of their stay.
What are the 10 Duties and Responsibilities of Steward(Waiter)?
Below are ten activities that a hotel steward (waiter) normally does:
- Guests Greeting: Stewards warmly greet guests and then lead them to tables with menus.
- Order Taking: Attentively listening to guest preferences, they suggest menus and take down the details of what guests need to eat and drink.
- Serving Food and Drinks: They perform waitress jobs at restaurants as they present dishes quickly and make sure this is done in an attractive manner with the right food quantities.
- Knowledge Sharing: In order to respond to customer questions, stewards have thorough understanding of the menu, ingredients used in preparing it, and any allergens contained therein.
- Cleanliness Maintenance: Regularly removing food remains at tables for new customers, resetting them after that is among the duties performed by stewards who sit in dining areas.
- Processing Payments: On time processing of payments involving cash, credit cards or room charges with instant issuing of receipts is another one of their responsibilities proper receipting should be ensured
- Handling Complaints: They handle customers’ complaints or concerns professionally without causing more troubles but rather trying to resolve problems promptly so as not disappoint clients’ expectations.
- Kitchen Staff Coordination: Passing through orders from the dining room staff while ensuring timely meal deliveries from cooking units.
- Another issue, which is quite important, is upselling and promotions by stewards. This has the effect of enhancing the dining experience among the guests besides increasing revenue.
- Stewards also help out in cleaning and restocking supplies at closing time to prepare for next service.
By doing such duties with dedication and professionalism, they always make memorable dining experiences for hotel guests.