What are the Duties of Executive Housekeeper / Director of Housekeeping?

An executive housekeeper can also be known as a director of housekeeping is a position in senior management within the hospitality industry responsible for supervising all areas of the housekeeping department in hotels, resorts, cruise ships or any other lodging establishments.

Managing the cleaning staff, ensuring that cleanliness and hygiene standards are observed throughout the premises, managing budgets and inventories, implementing cleaning procedures as well as ensuring customer satisfaction are some of their main duties. They may also coordinate with other departments such as maintenance or front office to arrange activities and respond to guest needs promptly. In general terms an Executive Housekeeper is vital in keeping up cleanliness levels while offering excellent service to visitors’ comfortability and safety.

What are the Duties and Responsibilities of Executive Housekeeper?

The Duties and Responsibilities of  Executive Housekeeper are:

1. Supervising Staff: Making sure jobs are done efficiently by overseeing the housekeeping team.2) Training &
2. Development: Giving continuous training opportunities to employees so that they can improve on their skills and performance levels.
3. Scheduling: Ensuring enough coverage and efficiency by creating work schedules for hotel maids.
4. Inventory Control: Ensuring that goods used for cleaning and equipment are always available so as not to affect the efficiency of operations.
5. Budgeting: Creating and managing financial plans for housekeeping departments to minimize expenses while maximizing resource use.
6. Quality Assurance: Setting up guidelines for cleanliness throughout the premises.
7. Guest Contentment: Keeping the rooms tidy and ensuring public spaces provide a certain level of comfort according to what guests expect or even higher than their expectations.
8. Regulatory Compliance: Observing health standards within work places required by law as well as those set by relevant authorities in relation to accommodation establishments’ activities involving cleanliness; also covering safety precautions during such operations.
9. Co-ordination: Working together with other sections like front office department and maintenance unit among others when dealing with customers’ requests and complaints besides maintaining facility standards at large.
10. Checking: Regularly inspecting visitor rooms together with common areas looking out for any shortcomings which need correction besides ensuring conformity to laid down rules or regulations.
11. Trouble Shooting: Promptly solving guest problems related with cleanliness service delivery
12. Staff Appraisal : Assessing how well workers perform tasks assigned them so far then giving comments aimed at enhancing future performance levels within this particular area of operation called house keeping.
13. Supplier Relationship Management : Establishing good ties between suppliers while bargaining prices charged against various commodities especially those needed most during cleaning exercises.
14. Vendor Management: This refers to dealing with suppliers and vendors so that one can obtain cleaning supplies as well as equipment at prices that are competitive.
15. Record Keeping: Maintaining an accurate record of all housekeeping activities including cleaning schedules, stocktaking and staff efficiency.
16. Technology Integration: The use of technology such as housekeeping management software in order to make operations run faster and better.
17. Environmental Sustainability: These initiatives are aimed at making sure that the impact of housekeeping on the environment is reduced through ecological methods.
18. Emergency Preparedness: Coming up with a plan which can be followed during emergency situations like fires floods among others.
19. Staff Morale: Creating a positive working atmosphere where workers’ enthusiasm towards their jobs will always remain high by recognizing them after doing good work or giving them some incentives as rewards.
20. Special Projects: Supervising any kind of special project undertaken within an establishment involving refurbishment or deep cleaning which is done to enhance appearance as well functionality .
21. Communication: Promoting easy communication between members of staff in different departments related to housekeeping thus ensuring smooth service delivery process for guest satisfaction purposes too.
22. Forecasting: Projecting what may happen next basing on figures given about occupancy levels expected plus trends known per every season concerning staffing needs together with materials required too.
23. Training Programs: Putting up systems which enable new employees get trained adequately while continuous training should also not be forgotten for those already serving so that they keep improving themselves since standards must always be high.